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Our Appointments
Our Financial Policy
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Our Appointments

We want to make each child’s dental appointment as easy and as comfortable as possible. We realize parents do not want school attendance to be affected by dental and medical appointments. For this reason many parents specifically ask for late afternoon appointments only. However our office schedules young & elementary school children requiring treatment in the morning only. We find that children are far less stressed and most alert in the morning after a good night’s rest.

We strive to provide timely service for all of our patients. We know you have a busy schedule and we respect your time. We are well-aware of how difficult it is for children to have to wait. We will do our best to accommodate an injured child. In doing so, our daily schedule may be delayed. Please accept our apologies ahead of time should this occur during your appointment. Understand we will do exactly the same if your child is ever in need of emergency care.

Our office is dedicated to providing a high level of care for our parents. Since appointment times are reserved exclusively for each patient we ask that you notify our office 48 hours in advance of your scheduled appointment time if you are unable to keep your appointment. We also require notification if you are going to be 15+ minutes late so that we can determine if the appointment needs to be rescheduled. A broken appointment charge will be assessed against the account for insufficient notice. We realize that unexpected things can happen, but we ask for your consideration in this regard. Timely notifications in schedule changes allows us to bring in another child who may be in need of a sooner appointment.

A parent or guardian must accompany and stay with any child less than 18 years old.

No cell phones or food and drink are allowed in the treatment areas.


Are Parents Allowed in the Room With Their Child?

Of course! At smiles4children, we encourage parents to accompany their children into our treatment areas.

We believe that inherent in the treatment and care of children should be an attitude that welcomes, if not encourages, any means to help a child feel comfortable and safe.

We know that a parent’s gentle touch or comforting words may help your child during treatment. But we ask parents to limit their verbal communication during treatment as children may not be able to hear our directions.

In rare circumstances we may ask a parent to move beyond their child’s direct vision – but the parent will always be allowed to listen and reenter the room when we have established communication with your child.

One parent at a time may be in the treatment area. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.

Cell phones should be turned off and no food or drink may be brought back into the treatment areas.

Our Office Financial Policy

Insurance
A common question at any healthcare office is, “Do you accept my insurance?” We accept insurances and are happy to either submit claims on behalf of our patients or help with the process. We do participate with major PPO dental plans. Please check with your insurance company to ensure that we are listed as a provider with your specific plan.

If you would like to bill your insurance, a claim form can be printed on the day of your child’s visit. In such cases we will require payment in full on the day of service. As a courtesy, our office can also bill your insurance but we are not responsible for any errors or omissions made in the claim process. You will be responsible for the estimated co-pay on the day of service. Our estimation of your insurance coverage is not a guarantee, but merely an estimate based on the best information we have.

There may be a deductible, a yearly maximum, fee schedules, benefits paid to other offices, or other factors to be considered. You should refer any questions or verification of precise benefits to your insurance company or employer.

Please remember that your insurance plan is a contract between your employer and the insurance company and we are not a party to that contract. Please contact your insurance company prior to your first visit to ensure you have coverage with our office. Some insurance plans may require a referral from a general dentist. Some plans may have an age limitation for your child seeing a pediatric dentist.

Balances that remain on the account after 30 days will incur a late fee. The insurer will be responsible for pursuing any outstanding insurance claims directly with the insurance company. We will provide you any necessary claim forms and/or documentation required. We urge you to contact your insurance company to ensure prompt processing of claims.

Our recommendation and treatment of your child will never be influenced by insurance benefits or limitations. You may find that we withhold performing certain procedures that may not be necessary or indicated even though they may be covered by insurance.

For example, not every child needs x-rays every six months or even every twelve months. Not every child is ready for sealants when insurances deem necessary. Although all these procedures may be covered 100% by insurance our office will not perform them if they are not necessary or beneficial to your child.

Our office will also take the time to care for your child and answer your questions so you never feel rushed or unimportant. We strive to provide the highest level of care while creating a nurturing, child-centered environment dedicated to long-term oral health.